PulseCX unifies social listening, AI sentiment, and a shared inbox so your team catches what matters and responds in minutes — not days.
Most tools stop at a dashboard. PulseCX carries a mention all the way from "someone said something" to "we handled it, and here's the proof."
Connect once and capture everywhere — social, news, reviews, forums, video and WhatsApp flow into a single clean feed.
AI scores sentiment, emotion, urgency and topic the moment a mention lands — in English and Hinglish.
Auto-route to the right agent, reply from a shared inbox and close the loop on WhatsApp — before it ever trends.
Share-of-voice, net sentiment and response time in dashboards your leadership will actually open.
One workspace for the whole journey — no stitching five tools together, no exporting CSVs at midnight.
Your customers don't stick to one platform, so neither do we. Pluggable connectors pull mentions from social, news, reviews, forums, video and messaging into one normalized, de-duplicated stream.
Global tools were trained English-first and treat "bhai worst thi" as noise. PulseCX reads code-mixed Hinglish and 12 Indian languages natively — and shows you why it scored a mention the way it did, so you can trust the number.
Every mention that needs a human becomes a conversation — assigned to the right agent, tracked against an SLA, and answered on the channel the customer actually uses, including WhatsApp.
PulseCX watches your baseline and pings you the moment something moves — a surge in negative chatter, an SLA at risk, a competitor on the rise. Then it rolls the story up into dashboards you can share in one link.
The global suites are powerful and priced like it — and they still miss the language, the channels and the compliance that matter most here. This is where PulseCX pulls ahead.
Your data can stay entirely on Indian infrastructure — a clean answer to DPDP-Act residency that global tools structurally can't match.
Data residencyNative sentiment across code-mixed Hinglish and 12 Indian languages — accurate where an English-first engine quietly guesses.
Vernacular NLPAn AI layer drafts on-brand replies, triages by intent and predicts spikes — so your team approves work instead of doing all of it.
Agentic AIResolve on the channel India lives on. Listening and ticketing meet WhatsApp Business as a first-class citizen, not a bolt-on.
Close the loopGoogle reviews, JustDial, app stores, regional news and tier-2/3 chatter — plus vernacular micro-influencers global tools skip.
Local ORMPer-brand, self-serve plans instead of opaque six-figure annual contracts. Start small, scale when the value is obvious.
No lock-inConnectors are modular — switch one on in a click, and it starts flowing into your feed. A few of the ones ready to go:
We used to find out about a problem when it was already trending. Now we catch it as the first person posts — and we're replying in Hinglish, on WhatsApp, before it spreads.
Start on a single brand and scale to many. Every plan includes real-time listening, AI sentiment and the unified inbox.
Give us your handle and we'll show you what people are already saying — live, in 15 minutes, no setup on your side.